Support

How can we help?

Have a question about your videos, billing, or need technical support? Our team typically responds within 24 hours.

Send a message

Response Time

We typically reply within 24–48 hours on business days.

Support online

Email Us

For urgent issues

support@vidgenpro.com

Quick Help

  • How do I upload media for my promo video?
  • Which aspect ratios are supported?
  • How do I upgrade or cancel my plan?